FORGOT PASSWORD

Sorry, this link is not valid or it is expired. Please execute the reset password procedure from the beginning.

No email address is linked to your account. Please specify one and an admin will contact you.

You already submitted a request. You will be contacted as soon as possible.

Username

Not valid username: it should be 3 to 8 char long and start with "X3"

 

Your request has been correctly processed.
An email has been sent to your address.

Mail

An email address is required and must be a valid email address

 

An email has been sent to the Admin Team. You will be contacted as soon as possible.

New Password

Password required

Confirm New Password

The Confirm Password and the Password do not match.

Password rules
Password rules
  1. The password must have exactly 8 characters.
  2. You cannot re-use any of your past 12 previous passwords.
  3. At least one of the characters must be a numeral.
    Examples: (0, 1, 2, 3 ..)
  4. At least two of the characters must be letters.
    Examples: (A, B, C ..)
  5. At least one upper and one lower case letter are required
    Examples: (A, a, B, b ..)
  6. The password cannot contain your first or last name.
    Example: (name is Sally Jones. The password cannot be WxSally3 or Jones23n because they contain the name).
  7. The password cannot contain your User-ID.
    Example: (your User-ID is:jonessa. Password cannot be jonessa4)
    8. The password cannot contain a dictionary word of 4 letters or greater. Examples: (Wpool123, pencil01, xyz2comb are all invalid because they contain a word. Catdog10 is permissible because the words are only 3 letters).
  8. The first character must be a letter.
    Examples: (a, B, c ..)